Gen Y

Journal of Hospitality and Tourism Management

ARTICLE AVAILABLE ONLINE

genesis Y as Hospitality Employees: frame in a enquiry Agenda
David Solnet and Anna Hood
University of Queensland, Australia

This article considers the impact of the new generation of employees entering the hospitality workforce and the changes in counselling paradigms that will be needed to success in force(p)y recruit, select, train and motivate Generation Y (Gen Y) to master the goals of the organisation, given the strategic importance of human resource management in creating competitive and sustainable service organizations. This article excessively analyses the current state of thinking on Gen Ys work-related values, attitudes and behaviours and reviews the look that has been conducted to date on Gen Y in the workplace. A discussion is provided on how these values and attitudes will potentially interact with prevailing hospitality management paradigms, before presenting a research framework that depicts the potential relationships between the key variables and identified themes. spare-time activity this, six propositions are presented regarding Gen Ys work-related values and attitudes in relation to hospitality employment. The article concludes with an outline of the intended care for future research.





Keywords: Generation Y, hospitality workforce, HR management

Correspondence
David Solnet, School of Tourism, expression 39A, University of Queensland, St Lucia QLD 4072, Australia. E-mail: d.solnet@uq.edu.au

Solnet, D., & Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15, 5968. DOI 10.1375/jhtm.15.59

Journal of Hospitality and Tourism Management

Perhaps the nigh significant challenge facing the hospitality industry is its entire reliance on people to fulfil the industrys basic functions (e.g., greeting guests, serving guests). The predominance of transactions in hospitality involve either...If you want to get a full essay, order it on our website: Orderessay



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